Brookie's Cafe

Have been here a few times and love their food! One thing I love is the food is always hot! In fact the other day at work a co worker ordered pasta ( all the way to Ann Arbor) and she gave me a bite and it was piping hot! So tonight I ordered the steak shrimp and chicken pasta, and it was delicious. Also they accidentally gave me the wrong order and I called them when I got home and realized, they apologized right away and said to come back and get my food. When I got there I brought the half order of salmon pasta back and asked if I could keep it for the troubles and he said yes! That was also delicious and hot! Good job guys you really got a good place there!❤️Oh and the deserts were good too 😊 Thankyou

Food can be good when they feel like making it. Service just isn't where I'd like it to be, and the food isn't consistent enough to justify a rude demeanor. If you carry the attitude of not wanting to work, then go work for amazon. I'd feel bad for the owner if they didn't keep hiring employees who don't care about work ethic. You either want to put out a great product or you don't. You don't have to smile, but at least be efficient

I am very disappointed with my lunch items purchased today. First issue is that the Lunch item prices advertised on social media do not match the prices inside the restaurant. I almost had to pay double due to this matter. Also, the customer service has not gotten better, please listen fully to what the customer is saying instead of half listening.The steak hoagie was so salty I could not even finish it. Typically the egg rolls are my favorite item, but it was burnt & very hard. I have not had Brookie's food in some time, but now I don't think I will be coming back....

I was a customer here 3 times- but only served twice. The first 2 times things went well. My last visit was terrible. I called ahead and they didn't answer the phone. So, I went up to the restaurant to place my order. I stood at the counter for about 5 minutes before one of the young men in the kitchen came to take my order. I ordered my food and was told 20 to 25 minutes. Long story short, after I waited 35 minutes, I stood up to ask for my money back. By this time, the owner, Troy, had just walked in and I found out they didn't even have what I asked for in stock, so, I was sitting there, essentially, for nothing. Initially, he told me I couldn't get a refund, but after I explained to him that I had been waiting for over a half hour, he did end up refunding my $16 and he gave me a coupon for a free lunch special that I may consider using at some point. The food is good, but the customer service is "hit or miss". I updated/changed my initial review (going from 2 to 3 stars) because the owner actually took time out to acknowledge and respond to my experience. If I decide to go back, I will gladly update my review again, reflecting my (hopefully) much better experience.